Facebook Pixel
Barbaron BG uses "cookies" to improve your shopping. By clicking "I agree" or using the website later, you agree to the use of "cookies". - Learn more - I agree

  I. General

  Here are the general terms and conditions for answering of reclamations and other proceeds arising from products purchased from BARBARON BG Ltd., shortly referred to as "Dealer". A claim is possible for all products manufactured under the trademark BARBARON BG, which in the statutory time limit, under normal use, have shown hidden manufacturing defects.

  1. The consumer is entitled to a claim for non-conformity of the goods with the agreed.
  2. After noticing the product's non-compliance, the user is required to notify this as soon as possible, as described in Chapter II, by communicating the product type, describing the non-compliance and providing a bank statement or cash receipt issued by the Seller.

  II. Consumer rights
  1. Upon receipt of the goods, the consumer is obliged to review it immediately and, in the event that he finds obvious defects, immediately inform the Merchant. If he fails to do so, the product is deemed to be approved and the consumer loses the right later to claim that the product is delivered with obvious defects. Returns of goods purchased through the online store are made in accordance with the rules of the CPA and in accordance with the deadlines set in the legislation.

  2. In the event of non-compliance of consumer goods with the sales contract, the consumer is entitled to claim a claim by requiring the Merchant to bring the goods into conformity with the sales contract. In this case, the consumer may choose between repairing the goods or replacing them with a new one, unless this is impossible or the compensation method chosen by him is disproportionate to the other. It is assumed that a remedy for the consumer is disproportionate if its use imposes costs on the Merchant which are unreasonable in comparison to the other remedies, taking into account: the value of the consumer product if there is no lack of discrepancy; the significance of non-compliance; the possibility to offer the consumer another form of compensation which is not associated with significant inconvenience to him.

  3. When the consumer product does not comply with the sales contract, the Merchant is required to bring it into line with the sales contract.

    3.1. Alignment of the consumer goods in accordance with the sales contract must take place within one month of the consumer having lodged the claim.

     3.2. Aligning the consumer goods in accordance with the sales contract is free of charge to the consumer. He does not owe any cost to dispose of consumer goods or materials and labor related to the repair, and should not suffer any significant inconvenience. When the repair does not have the same materials from which the product is made the trader has the right to replace them with identical or similar in quality and color.

  4. In case of non-compliance of the consumer goods with the contract of sale and when the consumer is not satisfied with the resolution of the claim under item 2, he has the right to choose one of the following options: cancellation of the contract and reimbursement of the amount paid by him; Price Reduction. The Merchant evaluates the object of a claim on a current price list or its market price and makes a replacement with another good, the Customer pays the difference. The merchant evaluates the object of a claim on a current price list or its market price and refunds the amount to the Customer.

     4.1. The consumer can not claim reimbursement of the amount paid or to reduce the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month of the consumer's claim.

     4.2. The consumer can not claim termination of the contract if the nonconformity of the consumer product with the contract is insignificant.
  5. The consumer may exercise his / her right to claim within two years from the delivery of the consumer goods or the release of the commodity if it is done by the Merchant or by his / her employee.

     5.1. The time under point 5 shall cease to run for the time necessary for the repair or replacement of the consumer goods or for reaching an agreement between the Merchant and the consumer to resolve the dispute.

     5.2. The exercise of the right of the consumer under p.5 is not bound by any other term for bringing an action other than the term under p. 5.

  III. Cases in which reclamation services may be denied

  1. Reclamation are not considered when defects, problems and / or discrepancies result from:

  • defects caused after the purchase of the good;
  • defects that have occurred as a result of outside influence, attempts to repair and others caused by the customer or third parties;
  • use of the product for no purpose;
  • exploitation of the product inconsistent with its characteristics;
  • over product life (our products are designed to withstand up to 150 kg). The indicated kilograms are for normal use and static load;
  • damages caused by transportation, except for the company;
  • color change caused by the treatment of the damask outside the permissible norms;
  • changes and wear of the covering materials caused by the normal operation of the product;
  • damage caused by insects, rodents or pets;
  • damage from moisture, chemical preparations and heating appliances;
  • improper cleaning and storage.

  2. When submitting a claim, the user must submit a payment for a bank payment or a cash receipt for purchasing the product. Claims are not accepted when the documents mentioned in the previous sentence are not provided.
  3. If defects, problems and / or inconsistencies arise due to the above mentioned reasons in point 1, the repair is at the consumer's expense, even within the warranty period.

  IV. Merchant's Obligations

  In connection with the observance of your rights and observing the Consumer Protection Act for us, it is important to know that according to:

  Art. 112. (1) In the event of non-compliance of the consumer goods with the sale contract, the consumer shall have the right to make a claim by requiring the seller to bring the goods in conformity with the contract of sale.In this case, the consumer may choose between repairing the goods or replacing them with a new one, unless this is impossible or the remedy chosen by him is disproportionate to the other.
(2) It is considered that a remedy for the consumer is disproportionate if its use imposes costs on the seller which are unreasonable in comparison with the other remedies, taking into account:
1. the value of the consumer goods if there was no lack of discrepancy;
2. the significance of the non-compliance;
3. the possibility to offer the consumer another form of compensation which is not associated with significant inconvenience to him.

Art. 113. (1) (New, SG No. 18/2011) Where the consumer goods do not conform to the contract of sale, the seller shall be obliged to bring it in accordance with the sales contract.

(2) (Renumbered from Paragraph 1, SG No. 18/2011) The bringing of the consumer goods in accordance with the contract of sale shall be effected within one month from the submission of the claim by the consumer.

(3) (Renumbered from Paragraph (2), amended, SG No. 18/2011) After the expiration of the term under par. 2 the consumer has the right to cancel the contract and to be reimbursed the amount paid or to demand reduction of the price of the consumer goods according to art. 114.

(4) (Previous paragraph 3 - SG 18/11) The bringing of consumer goods in accordance with the contract of sale is free of charge to the consumer. He does not owe any cost to dispose of consumer goods or materials and labor related to the repair, and should not suffer any significant inconvenience.

(5) (Previous paragraph 4 - SG 18/11) The consumer may also claim damages for the damages suffered as a result of the non-compliance.

  Art. 114. (1) In case of non-conformity of the consumer goods with the contract of sale and when the consumer is not satisfied with the resolution of the claim under Art. 113, he has the choice between one of the following options:
1. cancellation of the contract and reimbursement of the amount paid by him / her;
2. reduce the price.

(2) The consumer can not claim reimbursement of the amount paid or of lowering the price of the goods when the trader agrees to replace the consumer goods with a new one or to repair the goods within one month from the consumer's claim.

3) (New, SG No. 61/1914, in force from 25.07.2014) The trader shall be obliged to satisfy a request for termination of the contract and to refund the amount paid by the consumer when after having satisfied three complaints of the consumer by performing repair of the same good, within the term of the guarantee under Art. 115, there is a subsequent occurrence of non-conformity of the goods with the contract of sale.

(4) (Renumbered from Paragraph (3), SG No. 61/1914, in force from 25.07.2014) The consumer may not claim termination of the contract if the non-conformity of the consumer goods with the contract is insignificant.

  Art. 115. (1) The consumer may exercise his right under this section within two years from the delivery of the consumer goods.

(2) The term under par. 1 stops running through the time required to repair or replace consumer goods or to reach an agreement between the seller and the consumer to resolve the dispute.

(3) The exercise of the right of the consumer under para. 1 is not bound by any other term for bringing an action other than the term under para. 1.

  Art. 122. The consumer is entitled to a claim for any non-conformity of the goods with the agreed, including second-hand goods, when inconsistencies with the sales contract are found after the delivery, initial inspection or storage, installation, testing or operation.
  Art. 123. (1) The consumer has the right to claim the goods or the service, regardless of whether the producer or the trader has provided a commercial guarantee of the good or the service.

(2) Where the manufacturer or the trader has provided a commercial guarantee for the goods and the satisfaction of the claim is made by replacing the goods with another corresponding to the agreed, the trader shall be obliged to keep the original warranty conditions. When the claim is satisfied by repairing the goods, the repairs made are reflected in the warranty card and the repair period is added to the warranty period.

  Art. 124. (1) Upon claiming the goods, the consumer may claim reimbursement of the amount paid, replacement of the goods with another one, corresponding to the agreed price, for withdrawal from the price or for free repair under the conditions and by the order of art. 113 and 114.
(2) Upon claiming the service, the consumer may claim to perform the service in accordance with the contract, to withdraw from the price or to refund the amount paid

  Art. 125. (1) The claim shall be filed with the trader or with a person authorized by him / her.

(2) The claim shall be made orally or in writing.

 (3) When making a claim, the consumer shall indicate the subject of the claim, the preferred way of satisfaction of the claim, respectively the amount of the claim claimed and the contact address.

 (4) When submitting a claim, the consumer shall also attach the documents on which the claim is based: 1. a receipt or invoice; 2. records, acts or other documents establishing the non-conformity of the goods or the service with the agreed; other documents establishing the claim on grounds and size.

  Art. 126. (1) The consumer goods may be reclaimed within two years from the delivery of the goods but not later than two months after the finding of the non-conformity with the agreed goods. Service charges may be claimed within 14 days of discovery of the service's non-compliance with the agreed service.

 (2) The term under par. 1 stops running through the time required to repair consumer goods or to reach an agreement between the seller and the consumer to resolve the dispute.

 (3) If the trader has provided a commercial guarantee for the good and the term of the guarantee is longer than the time limits for submitting the claim under para. 1, the claim may be claimed until the expiry of the commercial guarantee.

  Art. 127. (1) The trader or a person authorized by him / her shall be obliged to accept the claim if it has been filed in due time.

(2) The trader shall be obliged to maintain a register of the claims filed before him and before the persons authorized by him.

 (3) When making a claim, the persons under para. 1 shall necessarily describe it in the register as the user issues a document containing the date, the number under which the claim is entered in the register, the type of goods and the signature of the person who accepted the claim.

(4) Acceptance of complaints shall take place throughout the business hours at the place of purchase of the goods or service, at the address of the merchant's management or at another place specified by the trader. The claim may also be made at any of the merchant's premises on the territory of the country where a similar commercial activity takes place, such as that at the place where the goods were purchased. The right to choose a place to claim the reclamation belongs entirely to the consumer.

  Art. 128. (1) If the trader has accepted that the claim is justified, he shall be obliged to satisfy it according to Art. 113 and 114.

(2) When the trader satisfies the claim, he shall issue an act for this, which shall be drawn up in duplicate and shall be obligatory.

© 2006 - 2020 BeanBagsCover, All rights reserved Privacy policy